Ironlord Forge Legal

General terms and conditions

Items will be shipped as soon as possible after you have placed your order. Please allow 21 days for delivery. We will email you after your items have been shipped. In the rare event that dispatch is delayed we will contact you to let you know (you will also have the option of cancelling your order).

Any cancellation of orders must be done prior to items being shipped. Please contact us if you need to cancell an order.

Refunds on shipped items will only be provided where there is evidence of faulty workmanship. Items must be returned at your cost, and we will either repair the item or refund the original purchase price.

Customs restrictions

It is your responsibility to check the laws of your country regarding importation of knives and other items that may be considered "weapons". Ironlord Forge will not accept any responsibility for losses due to confiscation of items by customs. Where a rejected item is returned to us in its original condition we will refund the original purchase price less any postage and handling fees.

Privacy policy

Information that you provide to us will not be disclosed to any third party except:

  • as required to supply the products or services that you purchase;
  • where required by law; or
  • where you have given your consent.

Security of payment details

Payment card details are collected and processed by NAB (National Australia Bank) on a bank-operated web page. Ironlord Forge does not collect, transmit or store payment card details for any transaction via this web site. Card details that you provide to us by other means - e.g. by phone - are only kept until your transaction has been processed (typically 24 hours) and are then destroyed.